Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what we got right or wrong? This page covers how to reach the team behind Bitcoin Casinos, what kinds of messages we're set up to handle, and where to go if your question is really about something else, like a specific casino's terms or a gambling concern.

The Best Way to Reach Us

Email is the most reliable route. We read every message that comes in and try to respond within a couple of working days. Send us a note at [email protected], and if you can, mention which page or review your message relates to. That alone saves a lot of back-and-forth and gets your query to the right person faster.

We don't currently offer live chat or phone support for site enquiries, so email keeps things straightforward and gives us a proper record of what was asked and answered.

What We Can Actually Help With

• Review accuracy — If a bonus term, licensing detail, or coin list looks out of date on any of our casino write-ups, tell us. We rely on readers flagging changes as much as our own checks.
• General questions about the site — Confused by a term like wagering requirement, no-KYC, or provably fair? Ask us and we'll point you to the relevant section or clarify directly.
• Content suggestions — If there's a crypto casino topic, a coin, or a comparison you think is missing, let us know what you'd find useful.
• Partnership or editorial enquiries — If you represent a crypto casino or a related business and want to discuss coverage, introduce yourself and explain what you're proposing.
• Corrections on rankings or ratings — Our editorial ratings and rankings aren't for sale, but if you believe we've made a factual error affecting an assessment, we want to hear the specifics.

What We Can't Help With

We're an independent review and comparison site, not a casino operator, a wallet provider, or a payments processor. That means a few things are outside what we can fix by email:

• Account or payout issues — If a deposit hasn't credited, a withdrawal is delayed, or you're locked out of an account at any of the casinos listed on this site, that has to go through that casino's own support team, not us. We don't hold player funds or access accounts.
• Bonus disputes — Questions about whether a specific wagering requirement was applied correctly are a matter for the operator in question.
• Tax or legal advice — We can point you to general information about crypto gambling and US law, but for anything specific to your situation, including tax treatment of winnings or crypto gains, speak to a qualified professional.

If You're Struggling With Your Gambling

If gambling has stopped being fun, or you're worried about your own play or someone else's, please reach out for support rather than emailing us about it. The National Problem Gambling Helpline is available at 1-800-GAMBLER, confidentially and at no cost. It's worth knowing that offshore crypto casinos, including the ones reviewed on this site, generally don't offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building your own limits matters more when playing offshore.

All content on this site is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the operator and applicable state rules, as stated on each casino's own terms. This site is not for anyone under that age.

A Word on What We Cover

Our reviews and rankings of crypto casinos, including sites we've compared for game selection, payout speed, and no-KYC options, are based on our own research into public information: published terms, licensing pages, coin support, and site functionality. We're upfront that some of our listed casinos pay us if a reader signs up through our links, but that relationship never decides where a site ranks. If you think a review reads as promotional rather than balanced, tell us, that's exactly the kind of feedback we act on.

For readers outside the US market, or looking at a different regulatory picture entirely, our page on trusted non-GamStop casinos in the UK covers a separate set of options and rules.

What Happens After You Email Us

A real person reads and replies to every message, there's no automated ticketing system standing in for a response. Most enquiries get a reply within two working days; during busier periods it can take a little longer, but we don't leave messages unanswered. If your question needs input from more than one person on the team, we'll tell you that upfront rather than leaving you guessing.

Before You Write In

A few quick checks can save you a round trip:

1. If your question is about a specific casino's bonus terms or account status, check that casino's own help pages or support chat first, they can usually resolve it faster than we can.
2. If you're asking about crypto mechanics, like wallet setup, network fees, or confirmation times, have a look through the relevant review, as most of our casino write-ups cover this directly.
3. If you're flagging an error, include a link or page name so we can find and fix it quickly.

Beyond that, we're happy to hear from you, whether it's praise, criticism, a correction, or just a question you couldn't find answered elsewhere on the site.